Shipping policy
Shipping Policy for Tony Brown Design
At Tony Brown Design, we take pride in delivering your luxury eyewear with care and efficiency. Our shipping policy ensures that your order arrives safely and promptly, no matter where you are in the world.
1. Processing Time
• Orders are processed within 1-3 business days after payment confirmation.
• Customized or prescription eyewear may require additional processing time of 5-7 business days.
• Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Options and Estimated Delivery Times
Shipping Method Estimated Delivery Time
Standard Domestic Shipping 3-7 business days Complimentary on orders over $200 dollars
Express Domestic Shipping 1-2 business days
Standard International 7-14 business days
Express International 3-5 business days
Note: Delivery times may vary based on the destination and customs processing for international orders.
3. Shipping Costs
• Complimentary standard shipping is available for domestic orders over $200.00.
• Shipping costs for orders below the threshold or for expedited shipping will be calculated at checkout.
• International customers are responsible for any additional customs duties, taxes, or fees imposed by their country.
4. Order Tracking
• Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
• Please allow up to 24 hours for tracking information to update.
5. International Shipping Information
• We proudly ship worldwide.
• International customers are responsible for any customs duties, taxes, or import fees that may apply.
• Tony Brown Design is not liable for delays due to customs clearance processes.
6. Lost or Damaged Shipments
• If your order is lost in transit or arrives damaged, please contact us immediately at [email address] or [phone number] with your order number and details.
• We will work with the shipping carrier to resolve the issue and ensure a replacement or refund if applicable.
7. Shipping Address Changes
• If you need to change your shipping address, please contact us as soon as possible.
• Address changes can only be accommodated if the order has not yet shipped.
8. Delays and Exceptions
• While we strive to deliver within the estimated timeframes, delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier issues.
• During peak seasons or sales events, processing times may be extended.
9. Policy Updates
Tony Brown Design reserves the right to update this shipping policy at any time without prior notice. Please review it periodically for any changes.
For any questions or assistance, please contact us at:
Email: info@tonybrowncollection.com
Phone: (323) 742-1544
Address: 7972 Pines Blvd. #245216, Pembroke Pines, Florida 33024
Thank you for choosing Tony Brown Design. We are dedicated to providing an exceptional shopping experience.