FAQ'S
Frequently Asked Questions
Find answers to common questions about ordering Tony Brown Design eyewear.
Payment
What forms of payment do you accept?
All major credit cards and debit cards, including Mastercard, Visa, American Express, and Discover.
Shipping and delivery
Do you ship internationally?
Yes, we ship our products worldwide. If you use our DHL international shipping service, taxes will be included in the total price at checkout. Local postal shipping costs are shown at checkout where available. Please check the shipping options at checkout for an estimate.
Are there any international addresses you cannot ship to?
Yes. We are unable to ship to some countries due to international trade restrictions. If your country is not listed in the destination selector at checkout, we cannot ship to that location.
How long will delivery take?
Delivery typically takes 4–7 days unless an expedited request is made.
Do you offer free shipping?
Free shipping is offered when an order includes two or more pairs of sunglasses.
How will I know if an item is on backorder?
We will email you at the address provided with information about a backordered item.
Returns and warranty
What is your exchange policy?
Customers may return or exchange sunglasses within 7 days. The customer pays return shipping and a $25 restocking fee. Original packaging must be included.
Is damage to my glasses covered under warranty?
Damage caused by a manufacturer defect is covered under our warranty. Damage caused by the wearer is not covered.
Orders and account details
Why do you need my phone number?
Your phone number may be used if there is an issue with a credit-card transaction or dispute.
Where is my order receipt?
Your order receipt will be sent to the email address provided at checkout.
Still have a question? Contact our team.