Refund policy

Refund Policy for Tony Brown Design

At Tony Brown Design, we are committed to providing our customers with luxury eyewear of the highest quality. Your satisfaction is our priority, and we understand that sometimes you may need to return or exchange your purchase. Below is our comprehensive refund policy:

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• Items must be returned within 30 days of the purchase date.

• Items must be unused, unworn, and in their original condition.

• All original packaging, including cases, cleaning cloths, and any accessories, must be included.

• Proof of purchase, such as a receipt or order confirmation, is required.

 

2. Non-Returnable Items

 

The following items are not eligible for return or refund:

• Customized or prescription eyewear.

• Gift cards or promotional items.

• Items marked as “Final Sale.”

 

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our Customer Support team at info@tonybrowncollection.com or (323) 742-1544 to request a Return Authorization (RA) number.

2. Prepare the Package: Securely package the item(s) in their original packaging, including all accessories, and include the RA number inside the package.

3. Shipping the Return: Send the package to the return address provided by our Customer Support team. We recommend using a trackable shipping service and purchasing shipping insurance.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

 

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within 7-10 business days and automatically applied to the original payment method.

• Original shipping costs are non-refundable.

 

5. Exchanges

If you wish to exchange an item, please follow the same return process outlined above. Once the original item is received and inspected, the replacement item will be shipped. Exchanges are subject to product availability.

 

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number] with your order number and photos of the damage. We will provide a replacement or full refund at no additional cost.

 

7. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

• Check with your bank or credit card provider, as processing times may vary.

• If you’ve done this and still have not received your refund, please contact us at [email address].

 

8. International Returns

For international returns, please note:

• Customs duties, taxes, and original shipping charges are non-refundable.

• Return shipping costs must be covered by the customer unless the item is defective.

 

9. Policy Updates

Tony Brown Design reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for any changes.

For further assistance, please contact us at:

Email: info@tonybrowncollection.com

Phone: (323) 742-1544

Address: 7972 Pines Blvd #245216, Pembroke Pines, Florida 33024

 

Thank you for choosing Tony Brown Design. We appreciate your business and are committed to ensuring your satisfaction.